Customers like low promotional prices and fast symmetrical gigabit speeds, and some switch from satellite internet for better performance. They are unhappy when promotional pricing ends and bills jump, and they compare Spectrum with cheaper fiber providers expanding in their areas.
Gigabit plans are mentioned most often, followed by 500 Mbps tiers.
Helpful technicians and successful repairs, followed by fast speeds on gigabit plans.
Rising prices after promotional periods, outages and dropped service, and rushed or hard-to-reach support.
Scheduling a technician visit. 5 of 36 reviewers say a technician fixed the problem, often the same day or within a day or two.
From our editor: “Spectrum delivers the speeds and reliability some households need. Many customers find the promo pricing unclear, since the ‘for 1 yr’ note is easy to miss. When it ends, the bill resets to the standard rate, so check that price before you commit.” — Nathan
Methodology: Based on 36 customer reviews submitted through SurveyMonkey by current and former Spectrum customers across 13 U.S. states.From monthly bills and connection problems to installation and technical support, customer experiences reveal what it’s like to live with Spectrum day to day. Explore reviews by topic to find the issues that matter most when choosing an internet provider.
starlink almost never cut out but the speeds were painfully slow. switched to spectrum on a $40/month promo plan vs $125 for starlink and its been way faster no problems so far. i work from home tho and i see alot of people saying spectrum goes down during the day
I was paying $80 for two years but when the promo ended my bill went up to $100. actual speeds are great, usually around 1,150 down and 1,050 up, but the price hike has been annoying
Just switched to symmetrical gigabit for $50 a month. speeds depend on the device but im getting close to what they advertise. my ipad pro hits around 1,100 Mbps while most other devices are about 900 down and 800 up
Things have gone from bad to worse. I upgraded to Spectrum’s newer Advanced WiFi setup because my connection kept dropping … but the outages are still happening. Now my Samsung smart TVs are also having trouble connecting properly. …
TECHNICIAN installed the Wi-Fi and streaming box but either didn’t know the answers or couldn’t explain things properly. The visit felt very rushed, kept saying he had another appointment to get to. …
I’ve been with Spectrum for around 5 years. In that time I’ve only lost internet a couple times. … Speeds are actually a little better than I expected, both download and upload.
Spectrum @ $35 for 600/25 … they say the network upgrades should be coming in the next few months so hopefully that helps with upload speeds
I’ve had Spectrum internet only for about 8 years. Never had many problems before but lately everything started lagging so I ran a speed test. Got around 180 Mbps. I signed up for a 500 Mbps plan at $70 a month and now the bill is close to $90. Their increase, not mine. … Got a replacement modem. Same speed again.
Finally got a technician out to look at the issue. Turns out it wasn’t the equipment or anything I did wrong. The cable had come loose from the outside connection box.
Technician was not professional and seemed like he just wanted to leave.
Quick and reliable service. The technician came soon after I submitted the request, was friendly, answered my questions and checked everything was working before leaving.
Got a service appointment the same day I called! The technician arrived on time, fixed the problem and made sure everything was working before leaving. Customer service seems better than it used to be and I appreciate that.
The technician and the Spectrum team did a really good job.
They did a great job fixing a complicated system problem. The technician knew what they were doing and got everything sorted out.
Is Starlink reliable? Spectrum goes down pretty often here. Not sure if Starlink would actually be cheaper though.
I’ve had Spectrum for years and honestly haven’t had much to complain about.
can i get some random outages included with the package too?
when charter works it works fine. but the last couple months have been a complete mess after using them for years. … the past few weeks have been much better though. still paying around $80 a month for 500/500. …
Overall I’m pretty happy with the service.
Spectrum is one of those companies you hope you never have to contact support for. Fiber seems more reliable than cable in my experience, so hopefully you won’t need help as often.
Been with Spectrum for around 18 years at this address. It’s expensive, but I’m getting what they advertised. Service has been pretty steady and when something goes wrong, they usually fix it within a day or two, sometimes by replacing the modem. Other than the price, I don’t have much to complain about. …
I’d give Spectrum 5 stars. Can’t remember the last time I gave an internet provider that kind of rating.
They’ve been my only realistic option since the old cable company became Spectrum. It works fine. Not exactly cheap, but what is these days.
I had Spectrum at my office and it was generally good. A few outages here and there, but the price was reasonable and paying the bill was easy.
They’re pretty much the only option where we live, but honestly I can’t complain. The connection has been rock solid and I can barely remember the last time it went out. …
To help you compare brands based on real customer experiences, we gather feedback directly from the people who use them. Between October 2025 and October 2026, we collected a total of around 1000 reviews across all our partner brands.
The reviews were gathered through SurveyMonkey, where respondents were asked to rate their current brand on key aspects of the experience, including pricing, customer service, reliability, and product quality. They could also leave written comments about what they liked or disliked.
Reviews are not edited, and brands cannot pay to change, remove, or influence them.
Each brand’s score is the average of its customer ratings, and we review the written comments to identify common themes. Because results reflect the opinions of people who chose to respond, individual experiences may vary, and scores may change as new reviews come in.
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